Privacy Policy

Taylor Gee Ltd is registered with the Information Commissioner's Office (ICO) under registration number ZC206920 as a data controller and is committed to handling personal information responsibly and transparently.

We recognise the importance of safeguarding the privacy of our clients, prospective clients and website visitors. We take appropriate technical and organisational measures to ensure that personal information is collected, stored and processed securely in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Introduction

Taylor Gee Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services or engage us to provide garden design services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Taylor Gee Ltd

Pera Business Park
Nottingham Road
Melton Mowbray
Leicestershire
LE13 0PB

Email: studio@taylorgee.co.uk

Taylor Gee Ltd is the Data Controller responsible for the personal information described in this Privacy Policy.

3. The Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly

Full name
Email address
Telephone number
Property address
Details of the services you wish to discuss
Your anticipated project investment
Information about your proposed garden project
Photographs and videos of your property and garden
Any correspondence you send us
Information provided during consultations

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral sources
Cookie information
Advertising and analytics data

4. How We Collect Information

We collect information when you:

Complete our website enquiry form.
Book a consultation.
Contact us by email or telephone.
Send photographs or documents.
Meet with us during consultations.
Become a client.
Visit our website.
Accept cookies through our cookie preferences.

5. How We Use Your Information

We use your personal information to:

Respond to enquiries.
Arrange consultations.
Prepare quotations and proposals.
Deliver our garden design services.
Produce drawings, visualisations and project documentation.
Communicate throughout your project.
Process invoices and payments.
Maintain project records.
Improve our website and services.
Comply with our legal obligations.
Protect our legal rights where necessary.

We do not sell your personal information.

6. Garden Photography and Videography

Photographs and videos play an important role in both our design process and our portfolio.

We may collect photographs and videos before, during and after a project in order to:

assess existing site conditions;
develop and present design proposals;
monitor project progress;
maintain project records; and
create before-and-after case studies.

Where we wish to use photographs or videos for our website, portfolio, social media or other marketing materials, we will do so responsibly. Where required, we will obtain your consent before publishing material that could identify you or your property. We will not publish your personal details or full property address without your permission.

7. Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

Performance of a contract.
Taking steps before entering into a contract.
Compliance with legal obligations.
Our legitimate business interests.
Your consent, where required.

Where processing is based upon consent, you may withdraw your consent at any time.

8. Cookies, Analytics and Advertising

Our website uses cookies to improve your browsing experience.

These may include:

essential website cookies;
performance and analytics cookies;
advertising cookies; and
functionality cookies.

We currently use:

Google Analytics
Google Ads
Meta (Facebook) advertising technologies

These technologies help us understand how visitors use our website, measure advertising performance and improve our services.

Where legally required, non-essential cookies will only be used after you have provided your consent through our cookie preferences.

9. Who We Share Information With

We only share personal information where necessary to operate our business.

This may include trusted service providers including:

Wix (website hosting)
Google Workspace and Google Drive
Calendly
Monday.com
Xero
Apron
Stripe
Canva
WeTransfer

These organisations process information on our behalf and are required to protect your information appropriately.

Where requested, we may introduce you to independent landscapers, contractors or suppliers. We will only share your contact information with these third parties after obtaining your permission.

10. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR, including reliance on adequacy regulations, standard contractual clauses or other recognised transfer mechanisms where appropriate.

While we carefully select reputable providers, we cannot control the internal infrastructure or server locations used by third-party service providers.

11. Artificial Intelligence

We may use reputable AI-assisted software to support administrative activities such as organising information, drafting correspondence and improving internal efficiency.

We do not use artificial intelligence to create garden designs or make design decisions on behalf of our clients.

Where personal information is processed using AI-assisted administrative tools, we take reasonable steps to ensure appropriate contractual and technical safeguards are in place and do not knowingly permit client information to be used to train publicly available AI models.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

These measures include secure cloud storage, password protection, access controls and the use of reputable software providers.

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary.

Typical retention periods include:

General enquiries: up to 24 months.
Client project records: up to 6 years following completion.
Financial records: as required by law.
Marketing consent records: until consent is withdrawn or no longer required.

Where information is no longer required, it will be securely deleted or anonymised where appropriate.

14. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete it.

15. Your Rights

Under UK GDPR, you may have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your information;
restrict processing;
object to processing;
request transfer of your information where applicable; and
withdraw consent where processing relies upon consent.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business operations.

The latest version will always be published on our website.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Taylor Gee Ltd

Pera Business Park
Nottingham Road
Melton Mowbray
Leicestershire
LE13 0PB

Email: studio@taylorgee.co.uk